It also shows our compliance with the legislation and in particular with the EU Regulation 679/2016, for the Protection of Personal Data and our respect for the protection of your privacy and security.
- WHO ARE WE
E-shop Consultants is an innovative service for Greece, which condenses all the experience and know-how of the e-commerce consultant, the web developer and the digital marketeer.
Our goal is to provide you with integrity control services in your online store or your website in order to optimize operations based on the rules of domestic and international e-commerce.
- WHAT KIND OF PERSONAL DATA DO WE PROCESS
Personal Data is any information through which your identity as a specific natural person can be ascertained, directly or indirectly.
We necessarily process (for example: collect, manage, store, delete) Personal Data in the course of carrying out our business functions and, often, in the course of our compliance with laws and regulations.
You are not obliged to provide us with the Personal Data that we may request, but, in the event of your refusal, we may not be able to provide you with services or respond to your requests with consistency, speed and quality.
When you call us, send e-mail-postal letter-fax, visit our website, ask questions, subscribe to the newwlette, request our cooperation or cooperate with us, we may or must ask you for Personal Data depending on the type of our relationship.
It is also possible that you may choose to voluntarily provide us with additional Personal Data (as in the case of sending a CV) in the context of your information or cooperation investigation.
Also, if you choose to register or log in to the simvouloseshop.gr website using a third-party one-time registration service that authenticates you and links your login information to social media (e.g. LinkedIn, Google, Facebook or Twitter) with our company, we collect any information or content needed for registration or login that you have given the social media provider permission to share with us, such as your name and email address. The collection of other information may depend on the privacy settings you have established with your social media provider, so please review the relevant service’s privacy statement or policy.
- HOW DO WE COLLECT AND HOW WE ANALYZE PERSONAL DATA
Information (personal data) may be collected in various ways. Indicative examples:
Information that you communicated to us during your communication with us (e.g. notification by email or by phone) for any information or update.
Information we receive from your use of our services (eg participation in training).
When you visit and interact with our website, certain information may be automatically collected, such as: your computer’s Internet Protocol (IP) address, browser type, or operating system. The goal is the calculation of our website visitors and the effectiveness of communication. We do not manage or process geolocation data.
We also receive personal information indirectly in the following scenarios:
From organizations cooperating with us.
An employee of ours gave us your contact information.
A customer of ours introduced you to us.
We may use information from advertising networks, our customers or third parties to inform you about topics that may be of interest to you.
When you contact us, we keep a record of our communications so that we can resolve any issues you may have. We do not allow unauthorized entities to access your information, especially without your consent.
In some cases, our customers or partners provide us with access to the data of their customers, suppliers or third parties in the context of the cooperation between us.
In these cases, our Company acts as a “Processor” of personal data. Consequently, in these cases different provisions of GDPR 679/2016 apply, with which we comply
- HOW WE USE PERSONAL DATA
For example, we may need to use your personal data to respond to your complaints or inquiries about our services and accordingly we may retain personal data for a reasonable period after the service has been provided (e.g. the period for potential claims).
If we no longer need personal data we delete it or make it anonymous by removing all details that identify you.
In addition, the duration of keeping (storing) personal data depends on the legal basis of the processing, such as:
In the case where the legalizing basis of the processing is the exercise of the legitimate interest, the processing of personal data will be carried out for as long as is deemed necessary for the pursuit of the intended purpose of the Company as well as for as long as is still required until the time of limitation of any relevant claims.
In the event that personal data is provided consensually by the natural persons themselves, e.g. in the context of registering for the website’s services, we will keep your data for as long as we maintain a contractual relationship with you (both in paper and electronic form) or until the consent given is withdrawn. In the event that, for any reason, consent is withdrawn, we will keep them for as long as necessary until the statute of limitations for any related claims has expired.
If we have asked for your permission (consent) to process your personal data and we have no other legitimate reasons to continue this processing, and you withdraw your consent, we will delete your personal data. However, when you unsubscribe (eg from marketing communications or newsletter), we will retain your email address to ensure that we do not send you any printed or electronic material in the future.
In the event that the legal basis of the processing is the performance of the contract or to take measures at your request prior to the conclusion of a contract, then we will retain your data for as long as you maintain a contractual relationship with us or for as long as the relevant legislation requires us to or we will keep them for as long as necessary until the statute of limitations for any related claims has expired.
6.FOR HOW LONG DO WE KEEP YOUR DATA
We use (process) the information we collect, as described above, only for a specific purpose.
In addition, we use your data when there is a legal basis for processing it, and for the purpose of, but not limited to:
• We can provide you with services,
• Contact you to inform you about new services that may be of interest to you; • process your payment or prevent or detect potential fraud;
• Respond to possible questions that you have put to us,
• Defend our legal interests.
Where we use your personal information for direct marketing purposes, promotional communications for new services or other offers which we believe may be of interest to you, you may exercise your rights by informing us that you do not wish to receive such communications from us at future.
Indicatively, our methods of communication in this context are:
- HOW DO WE SHARE YOUR PERSONAL DATA
We do not disclose or share personal data with other companies, organizations and individuals for the purpose of direct or indirect advertising and communication.
We disclose or share personal data with third parties in the following cases: With your consent:
We share personal data with companies, organizations and individuals when we have your express consent.
- YOUR RIGHTS
Our clients, users of our services and visitors to our website have, within the framework of the Regulation for the Protection of Personal Data, the following rights (which must not be in conflict with the relevant legislation).
Your rights in relation to GDPR are:
Right of access & rectification: You have the right to access, correct or update your personal data at any time.
Right to portability: You can receive the personal data you have provided to us in a structured, readable and interoperable format and transfer it to another organisation. This right is granted to you when your personal data has been provided based on your consent or in the performance of a contract.
In the event that such a request is deemed unfounded or excessive, a “reasonable cost” may be requested to deal with the request or even rejected. In both cases the decision will be justified.
The costs incurred are based on the administrative costs of complying with the request. In the event that costs are incurred to process the request, we will contact the interested party immediately.
Right to erasure of personal data: You have the right to request that we delete your personal data, in certain circumstances. The exercise of your right can always be done in accordance with the conditions of the relevant legislation (e.g. you cannot request the deletion of personal data when labor law requires them to be kept for a longer period of time).
Right to restrict the processing of personal data: you have the right to ask us to restrict the processing of personal data in certain circumstances, including processing for direct marketing.
Right to submit a complaint to the Independent Authority for the Protection of Personal Data http://www.dpa.gr or to any national Data Protection Authority regarding how we process your personal data.
Right to withdraw your consent: If you have given your consent to processing, you have the right to withdraw your consent at any time (if you do, this does not affect the lawfulness of the processing we have already done as long as we had your valid consent until the date of its removal). You can withdraw your consent to the processing of personal data at any time by contacting us on the details listed on the contact page.
More information and advice about your rights can be found on the website of the Hellenic Data Protection Authority (http://www.dpa.gr/) or at any national data protection authority in your country.
- OUR OBLIGATIONS
Our obligations include the principle of accountability, regarding the principles governing the processing of Personal Data (lawfulness, objectivity and transparency, limitation of the purpose of processing, minimization of Personal Data Management, accuracy of personal data, limitation of storage period, security, integrity , and confidentiality).
We process personal data only if one of the following legal conditions (legal basis) applies. We determine the legal basis for processing personal data depending on the purpose for which we have collected and used your personal data. In any case, the legal basis may be:
CONSENT: the data subject (you) has consented to the processing of Personal Data (eg you have given your consent for us to send you informational messages). You can withdraw your consent to the processing of Personal Data at any time by contacting us at the details listed on the contact page.
IMPLEMENTATION OF A CONTRACT: when the processing of Personal Data is necessary for the implementation of a contract, where the natural person (you) is a contracting party, or to take measures at the request of the natural person before entering into a contract.
COMPLIANCE WITH LAW: when processing is necessary for our compliance with legal requirements (eg labor or tax law).
OUR LEGITIMATE INTERESTS: processing is necessary for the purposes of the legitimate interests pursued by us as a controller unless your interest or fundamental rights and freedoms as a natural person prevail. When necessary to understand our customer, promote our products / services and operate our websites and applications effectively. For example, we will rely on our legitimate interest when analyzing the content viewed on our websites and apps to understand how they are being used. It is also in our legitimate interest to conduct marketing analytics to determine which products and services may be relevant to the interests of our customers and potential customers.
In addition, we implement the appropriate technical and organizational measures to protect the Company and our partners from unauthorized access or alteration, violation or destruction of the Personal Data in our possession.
We encrypt much of the Personal Data necessary to provide our services.
We control our data collection, storage and processing practices, including physical security measures, to protect against unauthorized access to systems and processes.
Access to Personal Data is limited and controlled, and access holders are subject to strict contractual confidentiality restrictions.
In the event that external partners (for maintenance or support purposes) have, potentially, access to Personal Data, relevant appendices to the existing cooperation agreements cover the requirements of the Regulation.
Throughout the Personal Data processing cycle (from Personal Data collection to destruction) we take appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of Personal Data. We require similar measures from third parties who handle or process Personal Data.
Our services and website are not directed at children under the age of 16. We do not, to our knowledge, process Personal Data of children under the age of 16.
However, the transmission of information over the Internet is not completely secure. Although we will do everything we can to protect your personal data, in the context of our cooperation, we cannot guarantee the security of Personal Data during its transmission stage, and therefore you provide it at your own risk.
- ACCESS TO YOUR INFORMATION
Within the framework of the rights granted to you by the Data Protection Regulation, you can request updating, correction or restriction of processing or deletion of your Personal Data.
You can exercise your rights by sending an email to [email protected] requesting the Subject Access Request (SAR), filling it in and sending it to us. We are obliged to respond to you within one month of receiving your request.
- UPDATE ON COOKIES
In our company, we consider it important that you know which Cookies we use on our website and for what reasons we use them. Our goal is to provide you with the correct information as well as the best navigation experience on our website.
Cookies also help us analyze how visitors use our website, how they navigate and where they struggle. This way we can constantly optimize the operation of the website and deal with any problems that may arise.
All information collected by these Cookies is used only to improve the experience, structure and content of the simvouloseshop.gr website.
WHAT ARE COOKIES?
Cookies are pieces of information in the form of very small text, stored in the browser you use on your PC, Smartphone & tablet (Chrome, Mozilla, Firefox, etc.), helping the more efficient operation of our website. Cookies in no way cause damage to users’ computers or files stored on them. The information stored in Cookies is used for identification & optimization purposes.
1) Necessary Cookies
They allow the execution of basic functions of the website, without these absolutely necessary Cookies the smooth operation of the website is directly affected but the personal navigation experience is also degraded since basic functions are underpowered.
2) Performance Cookies
Performance Cookies collect information about how visitors use the website. They allow us to see which pages are visited most often or show us if they are experiencing any problem while navigating. These Cookies do not collect information that identifies the visitor. All information collected by these Cookies is aggregated and used only to improve the way the website works..
3) Functionality Cookies
These Cookies “remember” the preferences when browsing our site, so that we can recommend the appropriate services based on your needs. With these Cookies you enjoy a personalized version of the website, making it much easier to find what you are looking for.
4) Advertisment Cookies
These Cookies to provide the most relevant advertisements to you and your interests. They are also used to send targeted advertising or offers aimed at limiting bulk, person and anonymous message restrictions. At the same time, they help us measure the effectiveness of advertising campaigns.
5) Cookies Analytics
They are a subset of Functionality Cookies and enable us to evaluate the effectiveness of various functions of our website so that we can continuously improve the experience we offer you.
Third-party vendors, including Google, may display Company advertisements on Internet sites.
You can set your browser to notify you each time before a cookie is downloaded and decide whether to download it or reject it. In this case, keep in mind that you may not be able to use all of its features.
Our simvouloseshop.gr website may use Google Analytics features for display advertising (eg, remarketing, Google Display Network impression reports, Doubleclick Campaign Manager integration, and demographic and interest reports).
Using Ads Settings, visitors can opt out of Google Analytics for display ads and customize Google Display Network ads.
Here are the available Google Analytics opt-out options for the web
Our website simvouloseshop.gr complies with the Google AdWords Interest Based Advertising Policy and restrictions for sensitive categories.
Our website simvouloseshop.gr uses remarketing with Google Analytics for online advertising.
Our site simvouloseshop.gr and third party suppliers, including Google, together use first-party Cookies (such as the Google Analytics Cookie) and third-party Cookies (such as the DoubleClick Cookie), to perform reports on how Artion.gr’s ad impressions, other uses of advertising services and interactions with these ad impressions and advertising services are related to visits to our website simvouloseshop.gr.
Our website simvouloseshop.gr may use data from Google’s interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics.
Third-party advertisers and other businesses we work with may use their own Cookies to collect information about your activities on our site simvouloseshop.gr We do not control these Cookies.
- LINKS TO OTHER SITES